We are driven by a passion for exceptional customer service, which we believe is more than just a job—it’s a way of life. At the heart of our operations, we focus on creating memorable experiences for our guests through outstanding food, service, and personal interaction. Our team is committed to treating every guest with respect, kindness, and care, ensuring that each individual feels truly valued. Additionally, we take pride in mentoring younger colleagues, imparting vital life skills and fostering an inclusive, supportive environment.
| Location | Somerford Keynes, Cirencester |
| Reporting to | Restaurant / Pub Manager |
| Salary | £10.00-£12.21 |
| Hours | Ad-hoc shifts covering various weekends and mid-week throughout the holiday high season |
We are seeking Front of House Team Members to us. This will be a zero-hour permanent or casual role to cover weekends and the holiday season, working varied shifts between the hours of 8am and 11pm.
What can we offer you?
- Access to the lakes and free equipment hire
- Free use of the swimming pools and gym
- Discounted spa sessions
- Reward and recognition schemes
What you’ll be doing:
- Greet all guests promptly with a friendly and welcoming attitude, ensuring they feel valued from the moment they enter the establishment.
- Take food and drink orders from guests in a professional, accurate, and courteous manner, ensuring all orders are relayed clearly to the kitchen or bar team.
- Prepare and serve drinks behind the bar efficiently, ensuring correct preparation and presentation of beverages.
- Provide attentive and efficient table service, delivering food and drinks promptly and ensuring guest satisfaction throughout the dining experience.
- Set up and maintain service areas to the highest standard, ensuring cleanliness and organisation, while also taking care of clearing tables and resetting them for new guests.
- Respond to all guest inquiries via telephone and email in a timely and professional manner, ensuring that all questions and concerns are addressed.
- Manage all payment transactions with honesty, accuracy, and integrity, using the point-of-sale (POS) system and processing cash and card payments smoothly.
- Assist in monitoring stock levels, identifying shortages, and reporting to the supervisor or manager to ensure consistent supply levels are maintained.
- Adhere to all health and safety regulations, including food hygiene standards and fire safety protocols, to ensure a safe and compliant environment.
- Proactively suggest daily specials, upsell food and drink items, and promote upcoming events to enhance the guest experience and support business objectives.
- Handle any customer feedback or complaints politely and efficiently, ensuring that all issues are addressed promptly and professionally.
- Work as part of a team, supporting colleagues during busy periods, and contributing to a positive, cooperative work environment.
- Participate in any required training sessions to improve service skills, product knowledge, and awareness of the latest hospitality trends.
- Actively contribute to our sustainability goals by supporting and promoting plastic-free practices, helping us work towards becoming entirely plastic-free by 2025.
We’d love you to have:
- Have strong communication and interpersonal skills with the ability to build positive relationships with both guests and team members.
- Be passionate about delivering the highest quality customer service and ensuring guests have a memorable experience.
- Be willing to assist colleagues and work collaboratively to ensure smooth service and a positive atmosphere.
- Maintain a high level of professionalism and attention to detail in every aspect of the role.
- Demonstrate flexibility, taking on new tasks or adjusting to changes in the environment with a positive attitude.
- Be knowledgeable and compliant with all relevant health and safety standards, ensuring a safe environment for both staff and guests.
Habitat First Group is committed to creating a diverse and inclusive working environment. We encourage applications from all individuals, regardless of background, to bring their unique perspectives and ideas to our team. If you’re interested but not sure if you have the right skills and experience, we would love to hear from you.
We are happy to talk through any reasonable adjustments you may require during the recruitment process and beyond.
If you would like to apply for the role without a CV, please contact us on 01285 863 289 and we will be happy to discuss alternative options.
You must have the right to work in the UK and will be required to provide evidence of this.
A DBS is required for all roles.
A driving licence and access to a car is recommended before applying, as our Estates are not walkable from public transport links.
Habitat First Group is committed to being a Disability Confident employer.