As the Resort General Manager, you will lead and inspire the Silverlake team to deliver exceptional guest and property owner experiences across the estate whilst promoting a cohesive and supportive work culture; maintaining environmental stewardship; and driving financial performance.
You’ll have significant experience and will be a hands-on leader from a 5* hospitality background. Plus with considerable growth planned over the next 5 years, including a new pop-up restaurant facility in April 2025, an alfresco spa with lakeside restaurant in Q1 2026 and new property developments such as houseboats and build to rent properties, you will have strong project management skills and the ability to strategically manage growth, to create and deliver an exceptional and unique experience.
You’ll have significant experience and will be a hands-on leader from a 5* hospitality background. Plus with considerable growth planned over the next 5 years, including a new pop-up restaurant facility in April 2025, an alfresco spa with lakeside restaurant in Q1 2026 and new property developments such as houseboats and build to rent properties, you will have strong project management skills and the ability to strategically manage growth, to create and deliver an exceptional and unique experience.
| Location | Silverlake - Dorset |
| Reporting to | Silverlake General Manager |
| Salary | £70k - £80k per year + Bonus and many other benefits |
| Hours | 40 hours per week including evenings and weekends |
Key Accountabilities/Primary Responsibilities:
Operational Management
- Lead day-to-day operations across all departments (holiday rentals, housekeeping, food and beverage, guest services, and maintenance) to ensure efficient and seamless processes.
- Address guest feedback promptly and professionally, driving a culture of continuous improvement and an unforgettable customer experience
- Work with the Estates Director to ensure excellent customer service across operations and estates team, ensuring consistency in delivery.
Team Leadership and Development
- Recruit, train, and lead a dedicated team aligned with Silverlake’s values and vision, fostering an environment conducive to growth and work-life balance.
- Conduct regular review meetings to set clear objectives, provide constructive feedback, and implement strategies for team member development and accountability.
- Work in partnership with the People Team to ensure we deliver an engaging, fun and productive work environment.
- Undertake and support Line Managers with employee relation cases alongside the People Team.
Financial Management
- Work closely with the Finance team and Estates Director to set and manage budgets, revenue, and cost control initiatives to ensure profitability aligns with sustainability and customer experience goals.
- Monitor key performance indicators, including occupancy rates, revenue per unit, and cost-per-guest metrics.
- Develop and execute financial strategies and new ventures to secure Silverlake’s fiscal health and contribute to its long-term vision.
Guest Satisfaction and Experience
- Ensure guests have an unforgettable, nature-rich and unique experience, with an emphasis on exceptional service, cleanliness, and hospitality.
- Collect and analyse guest feedback via online reviews, surveys, and direct interactions, making necessary adjustments to meet evolving expectations.
- Innovate and personalise guest offerings to reflect Silverlake’s unique ethos and natural beauty.
Sustainability and Environmental Stewardship
- Lead initiatives that align with Silverlake’s sustainability values, including waste reduction, energy efficiency, responsible sourcing, and wildlife conservation.
- Educate guests and staff on sustainable practices that enhance their experience and protect the environment.
- Track and report on sustainability metrics, celebrating achievements and identifying areas for improvement.
Community Engagement and Business Development
- Collaborate with the marketing team to promote Silverlake, highlighting its unique location and commitment to nature.
- Forge partnerships with local businesses and organisations, adding value for guests and supporting the local economy.
- Explore new revenue streams through events, wellness retreats, and unique packages that showcase Silverlake’s natural assets.
Health, Safety, and Compliance
- Uphold health, safety, and environmental regulations, ensuring a safe experience for guests, homeowners, and team members.
- Conduct regular safety audits and training, enhancing compliance and staff knowledge of safety protocols.
- Develop and implement emergency response plans to prioritise the well-being of all guests, residents, staff, and the environment
For a full recruitment pack, please email: careers@habitatfirstgroup.com